Hiring workflows, mobile strategy, research synthesis, funnel simplification, and roadmap decision support.
Resume / Experience and scale
Product systems and design leader.
I turn ambiguity, research, and cross-functional constraints into product direction, operating structures, and team capability. My experience spans hiring platforms, mobile products, regional marketplaces, service systems, and human-controlled AI.
Executive focus
Make difficult systems easier to understand, decide through, and operate.
Facilitation, mentoring, design maturity, advisor models, regional collaboration, and repeatable decision practices.
Approval gates, auditability, recoverability, local-first private work, and evidence-led product intelligence.
Selected experience
Roles, chronology, scope, and selected evidence.
2015–present
Indeed
Senior UX Designer
Hiring systems · Employer products · Product strategy · Design leadership
- Product strategy and UX across employer hiring workflows, recruiting automation, mobile employer products, research synthesis, and decision-support systems.
- Led large cross-functional design sprints with 25+ participants for Employer Mobile and 40+ participants remotely for Virtual Recruiter.
- First UX Indeed University Lead; managed and mentored four non-UX direct reports and recruited a 10+ person UX support network.
- Mentored designers across teams and led 10 regional leaders for an employee-led LGBTQ+ inclusion group.
2013–2015
SEEK Asia
Art Director / UX Manager
Regional marketplace · Design systems · Cross-market governance
- Managed visual designers, interns, contractors, and remote marketing-design collaboration across seven regional contexts.
- Led a taskforce of five engineers and two UX designers to build the first shared design-system library for jobsDB.com and JobStreet.com.
- Set review practices, guidelines, and shared standards while preserving local-market context across employer and candidate experiences.
2011–2013
Apple
Creative / Global Retail Trainer
Service capability · Localization · People development
- Worked with market leaders and Cupertino leadership to tailor the first Apple Store experience for Hong Kong.
- Led classroom and in-store training for 2,000+ new Apple Store employees across levels.
- Partnered with people leaders, localization, retail design, and instructional design to connect service standards with employee capability.
2007–2011
EF / Englishtown
Senior Designer, Global
Learning products · Web/mobile systems · Distributed execution
- Led product and visual-system work for the global Englishtown learning experience and connected web, mobile, content, and campaign systems.
- Created modular responsive email and sales-page frameworks for faster market-specific updates and experimentation.
- Developed design-process and system guidance for a remote 50+ development team and collaborated with 13+ regional/country managers.
Earlier experience
Hands-on craft and technical foundations.
- Web Design Architect / Design Manager — PPN — 2006–2007
- Senior Designer — Bee Communications — 2005–2006
- Senior Designer — PPN — 2004–2005
- Design and Technology Consultant — Freelance — 2002–2005
- Web Designer / Programmer — iConcept — 2000–2002
Education
Falmouth University
Master of Arts, User Experience Design — Human–Computer Interaction, 2026
City & Guilds of London Art School
Advanced Diploma, Information Technology, 2000
Languages
English — fluent · Cantonese — native · Mandarin — basic
Capability map
The shorthand version.
Product strategy for complex workflowsResearch and signal synthesisHiring and marketplace systemsMobile product strategyAutomation trust and delegationDecision-load reductionDesign systems and governanceFacilitation and design sprintsMentoring and capability buildingHuman-controlled AI systems